At isb15, protecting the personal data of our players is a foundational obligation — not an afterthought. This Privacy Policy explains exactly what information we collect when you use the isb15 platform, why we collect it, how it is stored and secured, who we share it with, and what rights you hold over your own data. We encourage every isb15 player to read this document in full.
Six core commitments that underpin every data decision we make
isb15 collects personal data only for specific, explicit, and legitimate purposes — account management, payment processing, KYC compliance, responsible gaming, fraud prevention, and service improvement. We do not collect data speculatively or for undefined future uses, and we do not sell your personal information to any third party.
We collect only the minimum data necessary to deliver our services and satisfy our regulatory and licensing obligations. If a piece of information is not required for a defined purpose, we do not ask for it. Registration fields, KYC documentation requests, and transaction data capture are all scoped to the minimum required.
Player data held by isb15 is protected using industry-standard encryption both in transit (TLS) and at rest. Access to personal data within isb15's operational infrastructure is restricted on a strict need-to-know basis with audit logging. We conduct regular security assessments to identify and address vulnerabilities before they can affect player data.
isb15 recognises your rights over your own data — including access, rectification, erasure, portability, and objection to processing. We have built straightforward processes to handle data rights requests promptly and without unnecessary friction. You do not need to fight to exercise rights you are entitled to.
isb15 does not sell, rent, or trade your personal data to third-party marketers, data brokers, or advertising networks under any circumstances. Where data is shared with third parties — such as payment processors or game providers — it is shared only to the extent necessary to deliver the service you have requested, under contractual data protection obligations.
isb15 does not hold your personal data indefinitely. Retention periods are defined by the purpose for which data was collected and by our legal and regulatory obligations. Account data is retained for the duration of your account plus the legally required post-closure period. Data no longer required is securely deleted or anonymised.
SUMMARY: isb15 collects personal data only to operate your account, process payments, verify your identity, prevent fraud, and comply with our licensing obligations. We do not sell your data. You have meaningful rights over your information and can exercise them by contacting our support team at any time.
isb15 is an internationally licensed online casino and sports betting platform operating at isb15.ws. For the purposes of this Privacy Policy, isb15 is the data controller responsible for the personal data of players who access and use the isb15 platform.
This Privacy Policy applies to all personal data collected through the isb15 website at isb15.ws, through account registration and management, through payment and transaction processing, through customer support interactions, and through any other interaction you have with the isb15 platform or its associated services.
This Policy should be read alongside the isb15 Terms & Conditions and Responsible Gaming Policy, which together form the full contractual and regulatory framework governing your relationship with isb15.
isb15 collects the following categories of personal data, depending on how you interact with the platform:
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC / Passport number, profile photograph (where submitted for KYC) | Registration & KYC verification |
| Contact Data | Email address, phone number, city and residential address | Registration |
| Financial Data | JazzCash / EasyPaisa account references, bank account identifiers (HBL, UBL, Meezan Bank), transaction amounts, deposit and withdrawal history | Payment processing |
| Gaming Activity Data | Betting history, game session data, wagers placed, results, bonus usage, responsible gaming settings | Platform use |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps, geolocation (city-level) | Automatic collection on site access |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Preference Data | Marketing opt-in status, language preferences, notification settings | Account settings & opt-in actions |
Special Category Data: isb15 does not intentionally collect special category data (such as health, biometric, or political data). If you voluntarily disclose such information in a support interaction, it will be handled with heightened care and used only to address your specific query.
isb15 collects personal data through the following channels:
isb15 processes personal data for the following defined purposes:
isb15 relies on the following legal bases to process your personal data:
isb15 does not sell your personal data. We share personal data only in the following defined circumstances, and only to the extent necessary for the stated purpose:
No Third-Party Marketing: isb15 does not share your personal data with third-party marketers, advertising networks, or data brokers for commercial purposes under any circumstances.
isb15 uses first-party cookies and similar tracking technologies on the isb15.ws website. We do not use third-party advertising cookies or cross-site tracking technologies.
The cookies used by isb15 fall into the following categories:
You can manage cookie preferences through your browser settings. Clearing cookies will log you out of your isb15 session. For detailed cookie management instructions, refer to your browser's help documentation.
isb15 implements technical and organisational security measures appropriate to the sensitivity of the personal data we hold. These measures include:
While isb15 implements robust security measures, no online system is entirely immune to security risks. You are responsible for maintaining the security of your isb15 account credentials and should use a strong, unique password and enable any available account security features.
isb15 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by our licensing and legal obligations. The following indicative retention periods apply:
Following the expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for analytical and statistical purposes, as it can no longer be attributed to an identifiable individual.
As an isb15 player, you hold the following rights with respect to your personal data. You can exercise any of these rights by contacting isb15 customer support:
You have the right to request a copy of the personal data isb15 holds about you, along with information about how it is being processed. We will respond to verified access requests within 30 days.
You have the right to request correction of inaccurate or incomplete personal data. Where data cannot be corrected directly in your account settings, contact support with the relevant documentation.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and no other legal basis applies. This right is subject to our legal retention obligations — we cannot delete data we are required by law to retain.
You have the right to receive personal data you have provided to isb15 in a structured, commonly used, machine-readable format, and to request its transfer to another data controller where technically feasible.
You have the right to object to processing based on legitimate interests, including profiling for fraud detection. isb15 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
You may request that isb15 restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested or while an objection is being assessed.
How to exercise your rights: Contact isb15 customer support via 24/7 live chat or by email at [email protected] with your registered account username and a description of the right you wish to exercise. We will verify your identity before processing any rights request and respond within 30 days.
isb15 enforces a strict 21+ age policy across all products and services. The isb15 platform is not intended for, directed at, or accessible by individuals under the age of 21. isb15 does not knowingly collect personal data from anyone under the age of 21.
Age verification is conducted as part of the isb15 KYC process. Where isb15 identifies or receives credible information that a player is under the age of 21, the account will be suspended immediately, any balance will be returned minus any bonus amounts, and all personal data associated with the account will be deleted as soon as legally permissible.
If you are a parent or guardian and believe that an individual under your care has registered an isb15 account without your knowledge, please contact isb15 customer support immediately. We will investigate and take appropriate action as a matter of priority.
isb15 will only send you promotional and marketing communications — including bonus offers, tournament announcements, and platform updates — where you have provided explicit opt-in consent during registration or subsequently through your account settings.
You may opt out of marketing communications at any time by:
Opt-out requests will be processed within 5 business days. During that processing window you may receive one or two further communications that were already scheduled. Opting out of marketing does not affect transactional communications — you will still receive account security alerts, KYC requests, transaction confirmations, and support responses.
Players who have activated self-exclusion will be automatically removed from all marketing communications lists for the full duration of the self-exclusion period, regardless of their prior opt-in status.
isb15 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or operational structure. When we make material changes, we will notify you by email to your registered address and/or by displaying a prominent notice on the isb15 platform for a reasonable period prior to the changes taking effect.
The "Last Updated" date at the top of this document indicates when the current version of the Privacy Policy came into force. We encourage you to review this Policy periodically. The most current version will always be accessible at isb15.ws/privacy-policy.
Your continued use of the isb15 platform following notification of any update constitutes your acknowledgement of the revised Privacy Policy. If you do not agree with a material change, you should cease using the platform and request account closure through isb15 customer support before the changes take effect.
If you have questions, concerns, or requests relating to this Privacy Policy or the way isb15 handles your personal data, please reach out through the following channels:
24/7 Live Chat: Available directly on the isb15 platform. The fastest way to reach us for account-specific queries and urgent data rights requests.
Email: [email protected] — for written data subject access requests, erasure requests, complaints, and formal privacy enquiries. Please allow up to 2 business days for an initial response.
When submitting a data rights request, please include your registered account username, the specific right you wish to exercise, and any relevant details that will help us locate and process your request efficiently. We may request identity verification before processing any data rights request.
YOUR DATA IS SAFE WITH US
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